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One call. Clear direction. Faster execution.
Your Business Deserves COO-Grade Operational Excellence
We combine fractional COO leadership, process design, team scaling, vendor management, and KPI dashboards — so your business runs like a machine while you focus on building it.
No long-term contracts. Cancel anytime. Plans from $3,000/mo.
Scaling
Trusted by operationally ambitious founders at
One Operations Team. Every Business Function.
Most founders are the COO by default — firefighting, managing vendors, running team meetings, and tracking metrics, all while trying to lead the company. We take that entire operational layer off your plate so you can focus on what only you can do.
Turn Operational Chaos Into Repeatable Systems.
Operational audit, systems architecture, tooling selection, and SOPs — so your business stops depending on heroics and starts running on process.
- Full operational audit & gap analysis
- Systems architecture & tooling stack
- SOP design & documentation
- Operational playbook development
Know How Your Business Is Performing. In Real Time.
Custom KPI dashboards, OKR frameworks, and performance reporting — so you and your leadership team make decisions from data, not gut feel and end-of-month reports.
- Custom KPI dashboard design & build
- OKR framework & goal-setting system
- Weekly ops report & board pack
- Leading indicator identification
Eliminate the Work That Shouldn't Exist.
Process mapping, bottleneck identification, automation implementation, and continuous improvement systems — so your team spends time on the work that actually creates value.
- End-to-end process mapping
- Bottleneck & waste identification
- Automation & tooling implementation
- Continuous improvement framework
Scale Your Team Without Scaling Your Chaos.
Organisational design, role architecture, onboarding systems, and management frameworks — so every hire lands well and your culture survives hypergrowth.
- Org design & team structure
- Role architecture & job levelling
- Onboarding system design
- Management cadence & framework
Stop Overpaying Vendors. Start Getting What You Agreed.
Vendor audit, contract renegotiation, SLA management, and supplier relationship frameworks — so you get better service, better terms, and a lot less time managing supplier problems.
- Full vendor audit & benchmarking
- Contract renegotiation & optimisation
- SLA design & performance tracking
- Supplier relationship management
Senior Operational Leadership. Every Week.
Weekly COO calls, leadership team facilitation, board operational reporting, and the strategic operational decisions that need a senior executive to make them.
- Weekly COO calls & Slack access
- Leadership team & exec facilitation
- Board operational reporting
- Strategic ops decision-making
Operations Transformed
Avg Operational Cost Reduction
Avg Increase in Team Output
Avg Annual Vendor Savings Per Client
From Ops Chaos to Running Like Clockwork in 30 Days
No six-month consulting engagements before you see anything change. We audit fast, prioritise ruthlessly, and start fixing the highest-impact problems immediately.
Operations Strategy Call (30 min)
We understand your current operational bottlenecks, team structure, tooling, and biggest pain points. We identify where a COO engagement would create the most immediate value.
Operational Audit & 90-Day Plan
In the first two weeks we audit your processes, systems, vendors, and team. You get a clear 90-day operational roadmap — ranked by impact, sequenced for fast results.
Embedded & Fixing
We run team standups, implement new processes, renegotiate vendor contracts, build KPI dashboards, and design the operational systems your business needs. Embedded — not advisory.
Compounding Operational Excellence
Weekly COO calls, monthly ops health reports, continuous process optimisation. Every quarter your operational capability compounds — the business gets easier to run as it gets bigger.
Every Operational Role Your Company Needs — Without the Headcount
A full-time COO costs $250K–$400K per year. Add a Head of Operations, Process Manager, and Vendor Manager and you're past $700K. We give you the full operations function on a flat monthly retainer.
Built for Founders Who Are Running the Business Instead of Building It
If any of these sound familiar, we built this for you.
You're the default COO and it's eating your week
Vendor calls, team issues, process fires, and reporting — all landing on your desk because there's no one else. We take that entire operational layer back so you can lead the company.
You're scaling fast but your operations are still built for a team of 10
What got you here won't get you there. The manual processes, spreadsheet tracking, and tribal knowledge that worked at $1M ARR break catastrophically at $5M ARR. We rebuild the infrastructure before it breaks.
You don't know which metrics actually matter and can't see them in real time
End-of-month reports, disconnected spreadsheets, and metrics that measure activity instead of outcomes. We build the KPI infrastructure that tells you what's actually happening — live.
Your vendors are underperforming and overcharging
Contracts signed under time pressure, SLAs never enforced, relationships never renegotiated. We audit every supplier relationship, enforce what was agreed, and renegotiate what wasn't.
Every hire takes 3 months to get up to speed and half of them leave in year one
Broken onboarding, unclear role expectations, no management cadence. We design the people operations infrastructure that makes every new hire land well and want to stay.
Sound like you?
Let's build the operational engine your growth stage actually needs.
Book a Free CallNot a Management Consultant. Not a Business Coach. An Embedded COO.
Consultants charge by the day and leave you a deck. Coaches give you frameworks. We give you a senior operational leader who is actually in your business, implementing the changes, and accountable for the results.
Transparent Pricing. No Day Rates. No Surprises.
All plans include a dedicated operations leader, weekly calls, and direct Slack access. No hourly billing. No per-project fees. No end-of-month invoice shocks.
- Operational Audit & Gap Analysis
- KPI Dashboard Design & Build
- Monthly COO Strategy Call
- 2 Process Designs per month
- Dedicated COO (Slack access)
- Team Scaling & Org Design
- Vendor Audit & Renegotiation
- Leadership Team Facilitation
- Everything in Foundations
- Weekly COO Calls
- Team Scaling & Org Design
- Vendor Audit & Renegotiation
- Full Process Optimisation Programme
- OKR Framework & Goal-Setting
- Monthly Ops Health Report
- Board Operational Reporting
- Everything in Ops Engine
- Leadership Team Facilitation
- Board Operational Reporting
- Executive Decision Support
- Investor Operational Narrative
- Full Vendor Management Programme
- Ops Team Hiring Support
- Priority Same-Day Response
All plans customisable. Need a bespoke scope? Talk to us →
How We Stack Up
See exactly what you get — compared to every other operational leadership option available to you.
| Feature | Management Consultant | Business Coach | Skillfi Us | Full-Time COO |
|---|---|---|---|---|
| Embedded in operations daily | ✕ | ✕ | ✓ | ✓ |
| KPI dashboards built for you | ✕ | ✕ | ✓ | Sometimes |
| Vendor audit & renegotiation | Charged extra | ✕ | ✓ | ✓ |
| Process design & implementation | Recommendations only | ✕ | ✓ | ✓ |
| Team scaling & org design | ✕ | ✕ | ✓ | ✓ |
| Flat monthly fee | ✕ Day rate | ✕ Hourly/retainer | ✓ | ✕ Salary |
| Board ops reporting | ✕ | ✕ | ✓ | ✓ |
| Typical annual cost | $150K–$500K+ | $30K–$100K | $36K–$120K | $250K–$450K+ |
What Founders Actually Say
"We had 14 different tools doing things that should have been one workflow, a vendor who hadn't been reviewed in three years, and a team that was doubling in size with no onboarding system. Skillfi fixed all three inside 60 days. Our operations cost dropped 38% and the team actually knows what they're supposed to do."
"The KPI dashboard Skillfi built changed how we run the business. For the first time I could see — in real time — which parts of the operation were working and which weren't. We made three significant process changes in the first month based on what the data showed."
"I was spending 60% of my week on operational issues. After three months with Skillfi, I spend maybe 10%. They built the systems, trained the team, and installed the processes so the business runs without me in the room for every decision."
"Our vendor bill was out of control. Skillfi audited every supplier relationship, identified $220K of avoidable spend, and renegotiated four of our seven major contracts. We're now paying less and getting better SLAs than we had before."
"We scaled from 12 to 48 people in 6 months. Without the org design, onboarding system, and management framework Skillfi built, it would have been chaos. Every new hire landed well because the system was designed to make that happen."
"Our Series B investors did an operational due diligence review. They said our operational maturity was well ahead of what they typically see at our stage. That's entirely down to the systems, dashboards, and processes Skillfi had built in the preceding eight months."
Questions Founders Actually Ask
It means your COO is in your Slack daily, attends your leadership and team meetings, participates in operational decisions in real time, joins your board meetings, and is reachable for ad-hoc questions throughout the week. We're not sending you a monthly report and calling it COO support — we're genuinely embedded in how your business runs.
Most clients see measurable changes within the first 30 days — process improvements that reduce time waste, a KPI dashboard that's live, or a vendor renegotiation that's underway. The operational audit in weeks 1–2 surfaces the highest-impact opportunities and we prioritise them immediately.
We're tool-agnostic and work with whatever stack you have. We have deep experience with Notion, Monday, Asana, ClickUp, HubSpot, Salesforce, Zapier, Make, Looker Studio, and Tableau. If you have no tooling we'll recommend the right stack for your stage and implement it. If you have existing tools we'll work within them or migrate where it makes sense.
Yes. All retainers are month-to-month with 30 days' notice. No lock-in, no penalties. We earn your business every month — we don't trap you in it.
Yes — we work well alongside existing operations team members. Often we act as the senior COO layer that your ops manager or head of ops reports into, giving them the strategic direction and frameworks they need to be more effective. We assess what's in place on the strategy call and design the engagement around it.
We start with a full vendor audit — mapping every supplier relationship, what you're paying, what you're getting, and what the market rate is. We identify where you're overpaying or underserved, then lead the renegotiation on your behalf or alongside you. Average client saves $150K–$300K annually from this process alone.
Yes. Operational due diligence is increasingly thorough at Series A and beyond. We prepare your operational documentation, KPI history, process maturity evidence, and organisational design rationale. We also participate directly in investor operational reviews, providing the senior operational presence that builds investor confidence in your ability to scale.
We work with growth-stage companies across SaaS, e-commerce, services, logistics, fintech, and marketplace businesses. Operational challenges — scaling teams, broken processes, untracked KPIs, vendor mismanagement — are largely universal across industries. We assess on the strategy call whether your specific context is one we have direct experience in.
Stop Running Your Business. Start Building It.
Book a free 30-minute operations strategy call. We'll audit your current operational bottlenecks, identify your three highest-impact improvements, and show you exactly what a Skillfi COO retainer would look like for your stage — no obligation, no pitch.